No license consumption on devices with custom roles

Title

Description

If an inventory is updated with a nondefault role, the inventory does not consume any license.
This is due to an incorrectly populated flag in the database.

This can be confirmed with the query below:
select * from ComplianceComputerRole
where DefaultValue='<EnterRoleNameHere>'

If ManageLicenses does not have value of 1, the device with this role will not consume licenses.

Workaround

Run the query below to enable consumption on the the devices with the custom role.

update ComplianceComputerRole Set ManageLicenses=1
where DefaultValue='<EnterRoleNameHere>'

A reconcile is needed after to calculate consumption.

Resolution

The issue will be fixed by Engineering with bug IOJ-2094595.

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Support Hub

Product

FlexNet Manager Suite

Deployment type

On-premises

Visibility

Guest

URL Name

no-license-consumption-on-devices-with-custom-roles

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Case id: 00001065