Summary

This article provide details for Online Repair Request for the activationId xxxx is not originated from the original client machine.

Symptoms

When processing a return request, FlexNet Operations will return the following error:

7581:Online Repair Request for the activationId A-UMKG54I637TJ6-UMKG54I637TJ6 is not originated from the original client machine. [Incident# 7694-371005].

Cause

From the time the trusted storage license was installed, the ethernet address (UMN2) and the hard disk serial number (UMN1) were changed (due to new hardware installation).

Resolution

As a workaround, you can manually return the fulfillment record from the 'support licenses' page by selecting the checkbox next to the license and selecting "support actions > return".