Introduction: Unable to perform Online Activation even after having an internet connection on the machine as the Activation wizard defaults to Offline Activation page after providing the Activation code and clicking on the Next button.
Solution: The Registry key"OfflineTransactionPending" needs to be changed from 1 to 0, which will resolve the issue.
Please perform the below steps to change the above key value.
1. Open Registry(Regedit) as an Admin user.
2. Navigate to the path Computer\HKEY_CURRENT_USER\SOFTWARE\InstallShield\AdminStudio
3. Double-click on the " OfflineTransactionPending " key and change the value to 0 or delete the key as shown in the below image:
4. Navigate to the C:\ProgramData\FLEXnet folder and delete all the content inside the folder.
5. Now launch AdminStudio and you should be able to activate AdminStudio using Online Activation.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
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Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Case id: 00001065
Activity: Status change: 2 hours ago