Summary

Symptoms

Trying to perform a one-off upload of purchase order line items using the default templates.
During the import the of purchases the following error is seen in the BatchProcessor log:

Import failed because the working directory is undefined or invalid. Directory: E:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\055eca27-b261-403c-bad0-73dacf789898

Cause

"Working directory invalid" error occurs when the data import directory path is not properly set while installation or the directory is not accessible from FNMS installation server. We need to provide access or share this folder for it to be accessible for the PO import to work fine. This error is likely to happen in the case where Web Application Server is a different sever than the Batch processing server.

Resolution

WebUI web application is responsible for copying the file that is uploaded to DataImport folder.
WebUI will know about the location of DataImport folder looking in to registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ManageSoftCorp\ManageSoft\Compliance\CurrentVersion\DataImportDirectory.
For a setup with WebUI in one server and batch scheduler in the other, we need to share the DataImport folder (\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport) in batch server and have that shared path location specified in the registry of presentation server.

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ManageSoftCorp\ManageSoft\Compliance\CurrentVersion\DataImportDirectory = \\<BatchProcesserServername>\DataImport