Symptoms

Running LLS admin utility flexnetlsadmin.bat, the LLS gives on screen error "glsErr.serverNotFound" as shown in below screenshot, even though LLS is up and running fine and has valid licenses in its Trusted Storage.

Diagnosis

It's observed that in a few cases or on a few machines when a user executes the flexnetlasadmin utility as shown in above screenshot, LLS reports below detailed error logs in flexnetls.log

• 17:39:08,393 ERROR - Unknown server instance : health
• 17:39:08,406 INFO - handleResourceNotFoundException Unable to process request:Server instance not found: health
• 17:39:22,876 INFO Unknown server instance (cached as bad) : health
• 17:39:22,876 INFO - handleResourceNotFoundException Unable to process request:Server instance not found: health

The above errors were reported because LLS was trying to access the LLS instance ID, which was not available or was not correct. It was found that in those problematic machines, FLEXNETLS_BASEURL was configured improperly in the system environment variables.

Solution

Fix the system environment variable for FLEXNETLS_BASEURL. The correct format is shown below.

FLEXNETLS_BASEURL=http://localhost:7070/api/1.0/instances/~