ServiceNow to FNMS not generating XML file in Quebec MID Server

Title

Symptoms:

For ServiceNow Quebec - After running a ServiceNow to FNMS export you will notice that no XML file is generated in your Quebec MID Server. Even though checking the Export History indicates that the Export was successful.

Diagnosis:

Quebec mid servers require java 1.8 while Paris/Orlando mid servers use java 1.7.
The export functionality implements a decoding method:

decodeFile: function (data){
		var strJFile = new Packages.java.lang.String(data);
		//Switch to java8 base64 
		var bytes = new Packages.sun.misc.BASE64Decoder().decodeBuffer(strJFile);		
		var strDJFile = new Packages.java.lang.String(bytes, "UTF-8");
		return strDJFile;
	},

Which references the non-existent sun.misc.BASE64Decoder java package (java8). This causes an exception which results in the file not being written to the file system.

A workaround would be to replace the method used with java.util.Base64.getDecoder().decode(). This is available in java 1.8. The customer would need to load an XML to update the script include.

Solution:

Download and unzip a copy of the FNMSFileExport.zip
In your ServiceNow Instance, make sure the operator has Admin roles and application scope set to "Flexera Integration"
In the navigation tool, search for "Retrieved Update Sets"
Choose the option to "Import Update Set from XML"
After updating the script include, you should be able to run the export again and an XML file should be generated in your designated file path in your MID server

This fix will also be included in Scoped App 5.0.600 releasing early Oct 2021

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Product

FlexNet Manager Suite

Deployment type

On-premises

Visibility

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URL Name

servicenow-to-fnms-not-generating-xml-file-in-quebec-mid-server

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Case id: 00001065