• Supports directory and file paths, one file/directory in one line
• The relevant path is base on the installation of User Console. (base on %NORMALIZE_BI_HOME%)
• The path must start with one of the followings
  • Solution
  • Tools
  • Conf
  • Logs
  • Database
  • C:\inetpub\logs\LogFiles
• The path must start with one of the followings
  • *.xml
  • *.properties
  • *.config
  • *.log
• The default paths are already in the text box.

Data Collection

• Only supports SELECT statement
• Multiple statements are supported, one statement per line
• TOP or ROWNUM is not allowed
• Only the first 100 rows are returned and collected
• The default statements are already in the text box

Accessing the tool

1) In the User Console click the 'Administrator' drop-down and select 'User Console Help'.

2) In the pop out window select 'Download Diagnostic Data'.

3) A new window will open where you can access the Support Tool. You can then choose if you want to use the 'Standard' or 'Advanced' option.