Oracle Verified - The processing of the inventoried data (details file) is not successfully executed according to the expectation

Title

Oracle Verified data is listed as incomplete for the following reason:
Computer that has detection for Oracle DB product installations, but an error occurred when trying to process the data in the ovs_orcl_detail.json file.

In OracleOvsService method ProcessOvsDetailAsync failed when processing the data in the ovs_orcl_detail.json file

Explanation:
This message indicates that the data in the ovs_orcl_detail.json file could not be successfully processed.

Troubleshooting
First, confirm the latest version of the Snow Agent and scanner are on this computer.

It is likely that there is an issue with the data extracted by the scanner which means Support will need to review the data and logs in the snowpack.

An example of the data found in the ovs_orcl_details.json file is shown below:

details example.png

Please do the following:

Create a support case and include the latest log from Program Files\Snow Software\Snow License Manager\Services\OracleManagementOption on the SLM web server and a snowpack.
See the following link for providing a snowpack that also includes the data from the SIOMS, SIJS and SIOHWS scanners.

https://community.flexera.com/s/article/How-To-Send-Support-a-Snowpack

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Support Hub

Product

Snow License Manager

Solution Area

Oracle

Version

9.x

Deployment type

Cloud;On-premises;Service Provider Edition (SPE)

Visibility

Guest

URL Name

Oracle-Verified-The-processing-of-the-inventoried-data-details-file-is-not-successfully-executed-according-to-the-expectation

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Case id: 00001065