• Computer that has detection for Oracle DB product installations, but an error occurred when trying to process the data in the ovs_orcl_users.json file. 

Explanation

It is likely that there is an issue with the data extracted by the scanner which means Support will need to review the data and logs in the snowpack. An example of the type of data found in the ovs_orcl_users.json file is shown below:

Troubleshooting

1. First verify that the latest version of the Snow Agent and scanner have been deployed on this computer. If not, run the upgrades and if the issue persists, continue troubleshooting. 
2. If you have not remedied the issue, please open a new case with Snow Support, providing the following information and observations you've collected during this troubleshooting:
   • The latest log from Program Files\Snow Software\Snow License Manager\Services\OracleManagementOption on the SLM application server.
   • All relevant software versions (snowagent, sios, siohws, java, oracle db version and edition if known.)
   • A snowpack with agent logging set to verbose.
   • A snowpack that also includes the data from SIOMS, SIJS, and SIOHWS scanners.