Oracle Verified - Processing of inventoried data (vmdetails file) is not successfully executed

Title

Oracle Verified data is listed as incomplete for the following reason(s):

The processing of the inventoried data (vmdetails file) is not successfully executed according to the expectation.

Explanation

The message indicates that the OracleOvsService method ProcessOvsVmData failed to process vSphere data.

This step processes the following data for the virtual machine:

ComputerName
UuID
VmName
VmGuestHostName
VmGuestOs
VmIpAddress

Troubleshooting

Please open a new case with Snow Support, providing the following:

All relevant software versions (Snow License Manager, Snow Inventory, Snow Integration Manager).
A screenshot of the Information tab.
The latest OMO, OVS and Virtualization service logs with logging set to verbose.
- %\Program Files\Snow Software\Logs\OracleManagementOption
- %\Program Files\Snow Software\Logs\OracleVerifiedSolution
- %\Program Files\Snow Software\Logs\VirtualizationService

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Support Hub

Product

Snow License Manager

Solution Area

Oracle

Version

9.x

Deployment type

Cloud;On-premises;Service Provider Edition (SPE)

Visibility

Guest

URL Name

Oracle-Verified-The-processing-of-the-inventoried-data-vmdetails-file-is-not-successfully-executed-according-to-the-expectation

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Explanation

Troubleshooting

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Case id: 00001065