Cannot login to User Console : We receive an "Access requires authorization" page

Title

Behavior:

Customers can login to Data Platform Admin UI as usual.

However , with User console the below error page is received:

We have observed this on patch 5.5.15

Resolution:

In <Data Platform Install directory>/Conf/Norm.configuration.config file:

Update the value of <BI_CONFIG_NORMALIZE_BI_SERVER_URL> from "localhost" to host name or IP.

Restart Data Platform service and then try to login to User Console. This should work.

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Product

Data Platform

Deployment type

On-premises

Visibility

Guest

URL Name

cannot-login-to-user-console-we-receive-an-access-requires-authorization-page

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