Error 2885 when installing the agent on Windows

Title

Symptoms:

When installing the Windows agent with a full UI on a device without Windows Installer 5.0, you will receive runtime error 2885.

Diagnosis:

Starting with the release of 2019 R2 (version 14.0) a hyperlink control was added to the installer dialogs to access our clickthrough EULA. Support for hyperlinks was added in Windows Installer 5.0 (Server 2008 R2/Windows 7 and later). If you install the agent with a full UI on a device without Windows Installer 5.0, you will receive runtime error 2885.

Solution:

If you are installing on a version of Windows that does not support Windows Installer 5.0, you will need to run the installer silently.

EXE: setup.exe /s /v"/qn"
MSI: msiexec /i "FlexNet Inventory Agent.msi" /qn

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Product

FlexNet Manager Suite

Deployment type

On-premises

Visibility

Guest

URL Name

error-2885-when-installing-the-agent-on-windows

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Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
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Case id: 00001065