Unable to enable user due to error : “Error has been returned by the Mail Service : No MimeMessage”

Title

Symptoms:

When attempting to activate an inactive user in FlexNet Operations the following error is produced: “Error has been returned by the Mail Service : No MimeMessage”.

Diagnosis:

This type of error typically occurs if the email template content is empty. In this case, the "User Enabled" email template has no content and send indicator is true.

Solution:

Add the required content to the "User Enabled" email template body or set the "send indicator" to false.

This error can occur with other email templates too. Above solution can be applied as required.

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Product

FlexNet Operations

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unable-to-enable-user-due-to-error-error-has-been-returned-by-the-mail-service-no-mimemessage

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Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
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Case id: 00001065