We are generating the MacOs Agent Installer, and able to perform the signing and notarization also, Once i started the installation progress in my Mac Machine, i am getting below error,

</action>

<action name="Install Uninstaller" target="Uninstall Agent.app" status="error">

<destination>/Users/user/Applications/Agent/UninstallerData/</destination>

<AdditionalNotes>

<error>Error installing uninstaller: java.lang.NullPointerException: source: java.lang.NullPointerException: Cannot invoke "Flexeraaqx.ab()" because "&lt;local6&gt;" is null</error>

<error>Failure to install Uninstaller executable: java.lang.NullPointerException: source: java.lang.NullPointerException: Cannot invoke "Flexeraaqx.ab()" because "&lt;local6&gt;" is null</error>

</AdditionalNotes>

</acti

Hi InstallAnywhere community,

We are using InstallAnywhere 2025 to build our installer, where

lax_gui_highest.exe

is embedded inside the generated

setup.exe

.

During a recent security scan, our scanning tool reported an unknown version of zlib associated with the embedded

lax_gui_highest.exe

. To complete our security assessment, we need to clearly identify which version of zlib is used by InstallAnywhere for this executable.

Specifically, we are trying to understand:

• Which zlib version is embedded/linked into
• lax_gui_highest.exe
• in InstallAnywhere 2025
• Whether this zlib version is fixed or configurable
• If there is any official documentation or reference confirming the zlib version used

This information is required so we can accurately determine how many historical vulnerabilities (CVEs) may be applicable and address any compliance requirements.

If anyone from Flexera or the community has insight into this, or can point us to the relevant documentation, it would be greatly appreciated.

Thank you in advance for your help.

Best regards,

Jacob Huang

I have a basic MSI project. While investigating why one particular non-versioned file was not updated from the previous version, I found that its hash in the table MsiFilehash was outdated, i.e. it was the hash of the version of this file several releases ago. Since then the source file has changed, and the installation had the new version of this file, but the hash did not change, so Installer did not update the file during the update.

The table MsiFilehash in the ism file was populated. I deleted all records from it in direct editor hoping that this would force Installshield to re-populate it, and re-built the installation.

Now the resulting MSI does not have the table MsiFilehash at all. I guess it's probably not a big problem, but I wonder what's going on, and if there is a way to have MsiFileHash to update its records basing on the current content of the source files. The properties of all non-versioned files in the ism file still have the checkbox "Use File Hash" checked.

I had to upgrade jre in the project and I created jre17.0.17 vm pack using the InstallAnywhere 2021 SP2 VMPackUtility

Above is the extract of setup.exe followed by extract of VM pack used. When the setup.exe created from the build is executed it fails to load the installer. It loads a InstallAnywhere is preparing pop up which goes to 100 percent and afterwards does nothing without any error.

I have some error while running a linux executable generated from same build:

./setup.bin

Preparing to install

Extracting the JRE from the installer archive...

Unpacking the JRE...

Extracting the installation resources from the installer archive...

Configuring the installer for this system's environment...

No Java virtual machine could be found from your PATH

environment variable. You must install a VM prior to

running this program.

Can you please guide.

We are using InstallAnwyhere 2023R2 created an installer boundled with JVM 17, it works on most of the windows 11 platfrom. But it fails on an India customer's windows 11 with belowe error, anyone has any idea why does this happen?

Flexeraaxe$aaa: Windows DLL failed to load

at Flexeraaxe.af(Unknown Source)

at Flexeraaxe.aa(Unknown Source)

at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)

at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)

at com.zerog.ia.installer.Main.main(Unknown Source)

at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)

at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.base/java.lang.reflect.Method.invoke(Method.java:569)

at com.zerog.lax.LAX.launch(Unknown Source)

at com.zerog.lax.LAX.main(Unknown Source)

java.lang.NullPointerException: Cannot invoke "com.zerog.ia.installer.Installer.getDateFormatChange()" because the return value of "com.zerog.ia.installer.InstallerMetaData.getInstaller()" is null

at com.zerog.ia.installer.IAStatus.getDate(Unknown Source)

at com.zerog.ia.installer.IAStatusLog.addStatus(Unknown Source)

at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)

at com.zerog.ia.installer.Main.main(Unknown Source)

at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)

at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.base/java.lang.reflect.Method.invoke(Method.java:569)

at com.zerog.lax.LAX.launch(Unknown Source)

at com.zerog.lax.LAX.main(Unknown Source)