askesisinfotech asked a question.
I have an MSI Basic project. How can I have user select installation directory during MSI install if another version of application already exists on machine? Thx
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ZachHardhat asked a question.
How do I resolve error -6421: An error occurred determining if the setup is a major upgrade?I use Installshield 2023. I had simply replaced the set of .dll's that our Installshield project is configured to read from that were more recent and that I wanted included in the install. I then clicked Build in InstallShield as I always have. No other settings or project configurations were changed.
Out of nowhere, I am encountering the error -6421: An error occurred determining if the setup [Our MSI] is a major upgrade. I first restarted the PC, and that did not fix the issue. I then deleted the whole Temp directory, and that also did not fix the issue. There is no further documentation available that I can see, so I am hoping that someone can provide a resolution or additional troubleshooting tips for this.
Thanks.
Expand Postdradtkemi asked a question.
I tried to deactivate my InstallShield 2010 license on my old Windows 10 computer and transfer it to my new Windows 11 computer. When I tried to deactivate it on the Windows 10 computer I received error message 50040.It said to run TSconfig to fix this problem. Now I can't access the license on either computer.
- SunilDamoder (Flexera Software)
Hi Richard,
InstallShield 2010 has reached EOL and there is not activation/technical support available for this product.
The InstallShield Activation Service has been discontinued, and this was announced back on February 2, 2022.
We recommend you try our latest version of InstallShield, which is version 2026 and check if it meets your requirement. You can download our trial software from below link:
https://info.revenera.com/IS-EVAL-InstallShield-Premier
Please go through the attached document for more information on upgrade and sales contact.
Regards,
Sunil.
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Fabio_Pagano asked a question.
Reinstall of the instalshield 2021 afted file corruptioni've due a clean reinstall ofthe instalshield 2021 afted file corruption on the same machine. i can't reactivate the installshield due to "The maximum number of returns is reached" returned form the offline activation
- SunilDamoder (Flexera Software)
Hi Fabio,
Thank you for contacting Revenera Support.
We have registered a case for your query and the case number for your reference is 05058042.
As there are confidential information involved, we will be assisting you further through case email.
Regards,
Sunil.
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mohantya2 asked a question.
Unable to hide or remove installshield logo/text from footer in suite projectI have a requirement of nested installation, and i am building a installshield suite project. i am finding a installshield text in the footer of all wizards. I want to hide that from the wizard and unable to do so. Can anyone help me on this. i tried to refer few knowledge based articles where it says for installshield suite project the footer can not be removed from wizard. But i believe we should be able to do that. Need help on this
Leon_001 asked a question.
Impact of Upgrading an Isolated InstallShield License Server from Windows Server 2022 to Windows Server 2025We are planning to perform an in-place upgrade of an isolated InstallShield License Server from Windows Server 2022 to Windows Server 2025.
Will the upgrade affect the existing activated licenses, or will license reactivation be required after the OS upgrade?
The server is deployed in an isolated network environment with no Internet connectivity.
- SunilDamoder (Flexera Software)
Hi Leon,
We will be assisting you further through the case # 05055783 email.
Regards,
Sunil.
harsh.gandhi asked a question.
Using existing InstallShield node-locked license with Azure DevOps self-hosted agent — or is a separate license required?Hi,
I'd like to integrate InstallShield builds into an Azure DevOps pipeline, and want to clarify the licensing setup before proceeding.
My situation:
- I have an existing InstallShield IDE node-locked license, activated on my personal/local machine.
- My plan is to register that same machine as a self-hosted Azure DevOps agent, and run the InstallShield build (via
- IsCmdBld.exe
- or the Standalone Build tool) as a pipeline step on that agent.
My questions:
- Can my existing InstallShield IDE node-locked license be used to drive automated/headless command-line builds from a CI pipeline (Azure DevOps) running on the same licensed machine, or does automated/unattended building require a separate license (e.g., Standalone Build/SAB)?
- If Standalone Build (SAB) is required for CI builds, is that a separate purchasable entitlement from the IDE license, or is it included with certain InstallShield subscription tiers?
- Since a node-locked license is tied to a Host ID, is there any restriction on running it through a Windows Service-based agent (as opposed to an interactive desktop session) on the same machine?
Any clarification — including pointers to relevant documentation — would be much appreciated.
Thanks!
Expand Post- SunilDamoder (Flexera Software)
Hi Harsh,
Thank you for contacting us.
You will have to upgrade to a better version to run InstallShield on DevOps agent.
We have registered a case for your query and the case number is 05055763.
Please respond back to the case email and we will be assisting you further.
Regards,
Sunil.
Expand Post
emmanuelc asked a question.
My instance of Installshield 2021 is reporting a broken license, and told me to try offline activation. I did do that and and it reported that we were using a different machine.I assume that is because we changed hosting providers for our servers and now the Installshield licensing system does not recognize the licensed server anymore. How can I get my license for Installshield restored and working on the 'new' machine.
Thanks
Expand Post- SunilDamoder (Flexera Software)
Hi Emmanuel,
Thank you for contacting us.
Please share us your Flexera/Revenera registered email address, so that we can raise a support request and assist you further.
Regards,
Sunil.
Expand Post
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