Error

I assume that is because we changed hosting providers for our servers and now the Installshield licensing system does not recognize the licensed server anymore. How can I get my license for Installshield restored and working on the 'new' machine.

Thanks

I’m trying to install Altair FEKO 2022.1 on Windows 11, but the installer consistently fails at launch with a “Windows error 2 occurred while loading the Java VM” / InstallAnywhere launcher failure.

System details

• OS: Windows 11 (Build 26200)
• Java: Bundled OpenJDK 11.0.15 (Corretto 11)
• FEKO installer size: ~2.87 GB (fully downloaded)
• Running from local extracted folder (not network drive)
• Virtualization-based Security (VBS): Enabled
• App Control for Business: Enforced

What I have tested so far

The installer extracts successfully and contains all expected components:

• InstallerData
• folder is present and complete (~2.87 GB total package)
• resource\jre\bin\java.exe
• exists and runs correctly
• InstallAnywhere launcher classes are present (com/zerog/lax etc.)

When I create a web MSI for IIS (Basic MSI), the folder does not install into the wwwroot directory.

In the General Information section, the INSTALLDIR variable is correctly set to "[IISROOTFOLDER]MyWebSite".

In the Internet Information Services view, under Web Sites, the "Content Source Path [Local or UNC]" property contains the variable "[INSTALLDIR]".

And in System Search, IISROOTFOLDER is correctly retrieved from the registry key "HKLM\SOFTWARE\Microsoft\InetStp\PathWWWRoot". The MinorVersion and MajorVersion variables are also being retrieved.

Am I missing something?

I am using InstallShield 2025 R1 Premier Edition.

I also tried using IISScan.exe to retrieve information about a website, but it returns the error: "The website 'MyWebSite' was not found."

Using InstallShield 2025 R1, we can see that Server 2025 is now included as an OS type.in the check box screen.

However, it looks like the SYSINFO.WINNT values haven't been added to in order to support identification of Server 2025 as a valid OS?

Are there plans to add Server 2025 into SYSINFO.WINNT or is there a separate way to identify the OS?

We have tried using 2025R2 but that contains a catastrophic bug with the licensing dialog when stepping through an install created with R2 (this has been raised and confirmed as a valid bug).

Hi,

I have installshield 2022 full install.

A few weeks ago the licence expired. This has now been renewed.

When i go through the reactivation process, using the offline method, I am able to save the licence request file. When I upload this and receive the activation xml file I have not been able to load this. Originaly no load window came up. I found the registry entry to change (OfflineTransactionPending in Computer\HKEY_CURRENT_USER\Software\InstallShield\28.0) which forces the window to open which allows you to load the activation filew. When i load the activation xml on this window I get an error: Error 51307: No stored request for this response.

Does anyone know how to reolve this error? I have the licence request file and activation file on my desktop an am wondering is it as simple as having the request file in the right location?

Installsheild cannot contact the FlexNet license server at this time. This may be due to server or network issues. you can try to reestablish the connection or exit Installsheild