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  1. frederic.foucan asked a question.

    June 24, 2026 at 10:08 AM
    An IIS Web MSI does not install into wwwroot.

    When I create a web MSI for IIS (Basic MSI), the folder does not install into the wwwroot directory.

    In the General Information section, the INSTALLDIR variable is correctly set to "[IISROOTFOLDER]MyWebSite".

    In the Internet Information Services view, under Web Sites, the "Content Source Path [Local or UNC]" property contains the variable "[INSTALLDIR]".

    And in System Search, IISROOTFOLDER is correctly retrieved from the registry key "HKLM\SOFTWARE\Microsoft\InetStp\PathWWWRoot". The MinorVersion and MajorVersion variables are also being retrieved.

    Am I missing something?

    I am using InstallShield 2025 R1 Premier Edition.

    I also tried using IISScan.exe to retrieve information about a website, but it returns the error: "The website 'MyWebSite' was not found."

    Expand Post

    • TaaCnfgMgr

      Hi,

      Thank you for reaching out to us.

      I see that the product download access is available under your account.

      As this involves confidential account details, we will not be able to assist you through Forum.

      We have raised a support request for your requirement and the case number for your reference is 05045026.

      We will be assisting you further through the case email.

      Regards,

      Sunil.

      Expand Post

  3. AlexRe asked a question.

    June 11, 2026 at 2:03 PM
    how to return and reactivate the license

    Nine days ago, I replied to your question about how to return and reactivate the license.

     

    I'm going to rewrite the question again.

     

    "As you explained, I tried to return the license but a screen appears that says "Offline Activation" (At the end of this email I attach the image).

     

    I have tried several ways but I can't.

     

    Please, can you give me detailed instructions on how to proceed?"

    Expand Post
    • 1 answer
    • 19 views

    • SunilDamoder (Flexera Software)

      Hi Alex,

      Thank you for reaching us.

      We have registered a case for your request and the case number for your reference is 05042428.

      Activation involves confidential details and hence we will not be able to assist you through Forum.

      Please respond back to the case email with the requested details, and we will further assist you.

      Regards,

      Sunil.

      Expand Post

    • spencervh

      I ended up shutting down my laptop and that fixed the problem.

  5. nsanderson asked a question.

    June 2, 2026 at 2:13 PM
    Is Windows Server 2025 identified as a OS type in SYSINFO.WINNT?

    Using InstallShield 2025 R1, we can see that Server 2025 is now included as an OS type.in the check box screen.

    However, it looks like the SYSINFO.WINNT values haven't been added to in order to support identification of Server 2025 as a valid OS?

     

    Are there plans to add Server 2025 into SYSINFO.WINNT or is there a separate way to identify the OS?

    We have tried using 2025R2 but that contains a catastrophic bug with the licensing dialog when stepping through an install created with R2 (this has been raised and confirmed as a valid bug).

    Expand Post
    • 1 answer
    • 19 views

    • nsanderson

      So, in short, the answer is no. I've decided to work around this shortcoming by rewriting our OS check routine to ignore any old operating systems (7, 8, 8.1, etc.) and allow new ones (10+) through.

  6. AlexRe asked a question.

    June 2, 2026 at 7:40 AM
    Installshield 2025 activation code

    I just renewed my InstallShield Professional 2025 license.

    The problem I have is that my provider has not sent me the new "Activation Code" and if I look at my licenses, the old code appears.

    If I open installshield, it tells me that it will expire soon.

     

    Where can I find the new "activation code"?

    Expand Post
    • 2 answers
    • 39 views

    • SunilDamoder (Flexera Software)

      Hi Alex,

      Thank you for contacting us.

      You have renewed your subscription and hence the activation code remains same.

      I see that your license expiry is Jul 29, 2026. You will have to return and reactivate the license in order to set the latest expiry, which is 7/29/2027.

      Reach us if you forget returning the license before the product expiry and we will return the license for reactivation.

      Let us know if you have any queries or confusions.

      Regards,

      Sunil.

      Revenera Support.

      Expand Post

  7. misterjo asked a question.

    June 1, 2026 at 8:49 PM
    Offline Re-activation of an InstallShield license

    Hi, I need to re-activate an InstallShield 2015 license. I have sent an email to 'offlineactivations@installshield.com' with the request string created from the InstallShield license repair tool, but I did not get any answer. Now it's 5 days ago.

    I have lost the activation due to a migration of the VM from ESXi to Hyper-V.

    With best regards

    • 1 answer
    • 27 views

    • SunilDamoder (Flexera Software)

      Hi Joachim,

      Thank you for contacting us.

      oactivation and offlineactivations emails are no longer used, shortly we will be updating it to our Community forum.

      We have registered a case for your product activation request and the case number for your request is 05033871.

      This request cannot be addressed here as it involves confidential product details. Please respond back to the case email with requested details to assist you further.

      Regards,

      Sunil.

      Expand Post

  8. jbesfsf asked a question.

    May 22, 2026 at 12:19 PM
    Revoke Installshield license

    Hello,

     

    I no longer have access to my laptop with my licensed Installshield, so I cannot revoke the license.

     

    Is there anyway I can still revoke it? I do have my activation code and serial number.

     

    Kind regards

    Expand Post
    • 1 answer
    • 20 views

    • SunilDamoder (Flexera Software)

      Hi Jonathan,

      Thank you for contacting Support.

      A case has been registered for your query and the case number for your reference is 05027716.

      The issue cannot be addressed here as this involves confidential information such as the product details.

      Please respond back to the case with requested details and we will be assisting you further.

      Regards,

      Sunil.

      Expand Post

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