InstallAnywhere

We are generating the MacOs Agent Installer, and able to perform the signing and notarization also, Once i started the installation progress in my Mac Machine, i am getting below error,

</action>

<action name="Install Uninstaller" target="Uninstall Agent.app" status="error">

<destination>/Users/user/Applications/Agent/UninstallerData/</destination>

<AdditionalNotes>

<error>Error installing uninstaller: java.lang.NullPointerException: source: java.lang.NullPointerException: Cannot invoke "Flexeraaqx.ab()" because "&lt;local6&gt;" is null</error>

<error>Failure to install Uninstaller executable: java.lang.NullPointerException: source: java.lang.NullPointerException: Cannot invoke "Flexeraaqx.ab()" because "&lt;local6&gt;" is null</error>

</AdditionalNotes>

</acti

Hello everyone,

we are looking for guidance regarding the activation of legacy Revenera products:

- InstallShield 2009

- InstallAnywhere 2010

Our company owns valid licenses and registration data for both products. The software was originally purchased in 2011.

Unfortunately, activation is no longer possible:

- Online registration fails because the registration servers appear to be offline.

- Offline/manual registration also fails, most likely for the same reason.

We understand that these products are end-of-life and we are not requesting product support or updates. We only need a way to activate legally purchased licenses so we can continue maintaining existing projects. Migrating to newer versions is currently not feasible for us.

Since we do not have an Account ID, we cannot open a formal support case. Therefore, we would like to ask:

- Is there a legacy or manual activation method available?

- Can a license file, unlock code, or alternative activation process be provided for discontinued versions?

- Is there an official contact path for legacy license activation without an Account ID?

Any guidance from the community or Revenera staff would be greatly appreciated.

Thank you very much.

Hi InstallAnywhere community,

We are using InstallAnywhere 2025 to build our installer, where

lax_gui_highest.exe

is embedded inside the generated

setup.exe

.

During a recent security scan, our scanning tool reported an unknown version of zlib associated with the embedded

lax_gui_highest.exe

. To complete our security assessment, we need to clearly identify which version of zlib is used by InstallAnywhere for this executable.

Specifically, we are trying to understand:

• Which zlib version is embedded/linked into
• lax_gui_highest.exe
• in InstallAnywhere 2025
• Whether this zlib version is fixed or configurable
• If there is any official documentation or reference confirming the zlib version used

This information is required so we can accurately determine how many historical vulnerabilities (CVEs) may be applicable and address any compliance requirements.

If anyone from Flexera or the community has insight into this, or can point us to the relevant documentation, it would be greatly appreciated.

Thank you in advance for your help.

Best regards,

Jacob Huang

I have a basic MSI project. While investigating why one particular non-versioned file was not updated from the previous version, I found that its hash in the table MsiFilehash was outdated, i.e. it was the hash of the version of this file several releases ago. Since then the source file has changed, and the installation had the new version of this file, but the hash did not change, so Installer did not update the file during the update.

The table MsiFilehash in the ism file was populated. I deleted all records from it in direct editor hoping that this would force Installshield to re-populate it, and re-built the installation.

Now the resulting MSI does not have the table MsiFilehash at all. I guess it's probably not a big problem, but I wonder what's going on, and if there is a way to have MsiFileHash to update its records basing on the current content of the source files. The properties of all non-versioned files in the ism file still have the checkbox "Use File Hash" checked.