InstallAnywhere

I’m trying to install Altair FEKO 2022.1 on Windows 11, but the installer consistently fails at launch with a “Windows error 2 occurred while loading the Java VM” / InstallAnywhere launcher failure.

System details

• OS: Windows 11 (Build 26200)
• Java: Bundled OpenJDK 11.0.15 (Corretto 11)
• FEKO installer size: ~2.87 GB (fully downloaded)
• Running from local extracted folder (not network drive)
• Virtualization-based Security (VBS): Enabled
• App Control for Business: Enforced

What I have tested so far

The installer extracts successfully and contains all expected components:

• InstallerData
• folder is present and complete (~2.87 GB total package)
• resource\jre\bin\java.exe
• exists and runs correctly
• InstallAnywhere launcher classes are present (com/zerog/lax etc.)

We are generating the MacOs Agent Installer, and able to perform the signing and notarization also, Once i started the installation progress in my Mac Machine, i am getting below error,

</action>

<action name="Install Uninstaller" target="Uninstall Agent.app" status="error">

<destination>/Users/user/Applications/Agent/UninstallerData/</destination>

<AdditionalNotes>

<error>Error installing uninstaller: java.lang.NullPointerException: source: java.lang.NullPointerException: Cannot invoke "Flexeraaqx.ab()" because "&lt;local6&gt;" is null</error>

<error>Failure to install Uninstaller executable: java.lang.NullPointerException: source: java.lang.NullPointerException: Cannot invoke "Flexeraaqx.ab()" because "&lt;local6&gt;" is null</error>

</AdditionalNotes>

</acti

Hello everyone,

we are looking for guidance regarding the activation of legacy Revenera products:

- InstallShield 2009

- InstallAnywhere 2010

Our company owns valid licenses and registration data for both products. The software was originally purchased in 2011.

Unfortunately, activation is no longer possible:

- Online registration fails because the registration servers appear to be offline.

- Offline/manual registration also fails, most likely for the same reason.

We understand that these products are end-of-life and we are not requesting product support or updates. We only need a way to activate legally purchased licenses so we can continue maintaining existing projects. Migrating to newer versions is currently not feasible for us.

Since we do not have an Account ID, we cannot open a formal support case. Therefore, we would like to ask:

- Is there a legacy or manual activation method available?

- Can a license file, unlock code, or alternative activation process be provided for discontinued versions?

- Is there an official contact path for legacy license activation without an Account ID?

Any guidance from the community or Revenera staff would be greatly appreciated.

Thank you very much.