Hello everyone,

we are looking for guidance regarding the activation of legacy Revenera products:

- InstallShield 2009

- InstallAnywhere 2010

Our company owns valid licenses and registration data for both products. The software was originally purchased in 2011.

Unfortunately, activation is no longer possible:

- Online registration fails because the registration servers appear to be offline.

- Offline/manual registration also fails, most likely for the same reason.

We understand that these products are end-of-life and we are not requesting product support or updates. We only need a way to activate legally purchased licenses so we can continue maintaining existing projects. Migrating to newer versions is currently not feasible for us.

Since we do not have an Account ID, we cannot open a formal support case. Therefore, we would like to ask:

- Is there a legacy or manual activation method available?

- Can a license file, unlock code, or alternative activation process be provided for discontinued versions?

- Is there an official contact path for legacy license activation without an Account ID?

Any guidance from the community or Revenera staff would be greatly appreciated.

Thank you very much.