We are using InstallAnwyhere 2023R2 created an installer boundled with JVM 17, it works on most of the windows 11 platfrom. But it fails on an India customer's windows 11 with belowe error, anyone has any idea why does this happen?

Flexeraaxe$aaa: Windows DLL failed to load

at Flexeraaxe.af(Unknown Source)

at Flexeraaxe.aa(Unknown Source)

at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)

at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)

at com.zerog.ia.installer.Main.main(Unknown Source)

at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)

at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.base/java.lang.reflect.Method.invoke(Method.java:569)

at com.zerog.lax.LAX.launch(Unknown Source)

at com.zerog.lax.LAX.main(Unknown Source)

java.lang.NullPointerException: Cannot invoke "com.zerog.ia.installer.Installer.getDateFormatChange()" because the return value of "com.zerog.ia.installer.InstallerMetaData.getInstaller()" is null

at com.zerog.ia.installer.IAStatus.getDate(Unknown Source)

at com.zerog.ia.installer.IAStatusLog.addStatus(Unknown Source)

at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)

at com.zerog.ia.installer.Main.main(Unknown Source)

at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)

at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.base/java.lang.reflect.Method.invoke(Method.java:569)

at com.zerog.lax.LAX.launch(Unknown Source)

at com.zerog.lax.LAX.main(Unknown Source)