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Trying to download files for FlexNet Publisher on Macand getting blocked by "install Download Manager" even though I've already installed it

Problem:

Trying to download files for FlexNet Publisher on Macand getting blocked by "install Download Manager" even though I've already installed it

 

System versions:

  • Mac 10.15.2 (Sequoia)
  • Chrome 141.0.7390.122

 

Steps to reproduce

  1. Go to https://flexerasoftware.flexnetoperations.com/control/inst/download?element=7664971
  2. Selected files to download (select all)
  3. Click "Download Selected Files"
  4. Got a popup telling me to install a download manager and restart browser
  5. Installed download manager and restarted Chrome
  6. Repeated Steps 1-3; still getting "No download manager" popup

My thoughts

  • The popup does say it only supports Mac 10.12 - 10.14. I'm assuming that is just bad documentation since 10.15 has been out for over a year; we're on 10.26 now. But if this is the problem, it's not like I'm going to downgrade my mac to download this.
  • I've tried multiple different download pages with the same results.

  • Note. I have also tried downloading this using Safari. Same problem.

  • Y Vernekar (Flexera Software)

    Hi @fierydavid​ , can you please download the kits individually and let me know if you still face an issue?

    • Yes I can click the File Name link to download them individually - but as soon as I check 2 and click Download Items, the download manager popup shows and I'm blocked.

       

      If there were a couple on the page it wouldn't be a big deal, but there are 28 downloads on the page, so getting the select all then download would be nice since it's shown as an option.

      Expand Post

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Trying to download files for FlexNet Publisher on Macand getting blocked by "install Download Manager" even though I've already installed it