Troubleshoot Jamf Pro connection failures in IT Visibility

Title

This article provides guidance on initial steps to take when experiencing connection failures between IT Visibility (ITV) and Jamf Pro. If re-entering the client secret, testing the connection, and saving temporarily resolves the issue, but the problem recurs after some time, it may be related to the access token's lifetime settings.

Solution

Verify access token lifetime:
- In Jamf Pro, the access token's lifetime determines how long the token remains valid for accessing resources. It’s measured in seconds.
- If the access token expires, API calls will return a 401 Unauthorized error.
- Ensure that the access token lifetime is set to an appropriate duration (recommended 300 seconds or more) to prevent frequent expirations.
Understand token behavior:
- An access token remains valid until its designated expiry time, even if the associated client is disabled or the token is revoked.
- Managing the token's lifetime is crucial to maintain a stable connection between IT Visiblity and Jamf Pro.

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Support Hub

Product

Flexera One

Solution Area

IT Visibility

Related Products

Flexera One

Deployment type

Cloud

Visibility

Guest

URL Name

JAMF-Pro-connection-failing

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Case id: 00001065