ofear1231.5524914775825408E12 asked a question.
the same problem happened every time.
it's showing the preloader window , only gray window appear and the preloading. after that it's give an alert and stuck.
it's happened on two macs.
can someone help me?
Mac os x 10.8
java installed: 1.6* (tried 1.7 too)
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Oddly enough - I had written a KB article today about this problem; you can view it here: http://kb.flexerasoftware.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=Q213459
It's a problem with the Java for Mac OS X that causes blank dialog boxes -- The solution is also on there.
Let me know how you get on :)