tylerc1.5524922093071592E12 asked a question.
Any ideas on how to fix this?
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I'm setting up IS 2010 on Win 7 and am having trouble accessing the PRQ's (installed with IS or my own). They all say they need to be downloaded although they already exist on the computer. Even my own PRQ's state they ned to be 'downloaded'.
Any ideas on how to fix this? "
Anybody from flexera??? I'm still waiting...
The Location column in the Redistributables view indicates whether the redistributable bits that a prerequisite will be installing are downloaded locally or not. Please try selecting one of a prerequisite and downloading the redistributable by selecting the "Download Selected Item" context menu, and then see if the Location column is changed to "Installed Locally". "
Although the PRQ's exist on the computer and are visible the the "Redistributables" view, they ALL indicate they need to be downloaded. This was not the case when I set up IS 12. With IS 12, when I inserted a new PRQ in the directory, IS 12 Location column updated correctly.
As for IS 2010, I have tried downloading and the IS 2010 Location column does not update correctly.
>Even my own PRQ's state they need to be 'downloaded'.
I can't download my own PRQ's, right? The download points to InstallShield.
Does InstallShield\Flexera provide FREE support for install issues? We did not purchase a maintenance plan. We are a long standing customer with InstallShield; owning IS 2.03, IS 12 and now IS 2010.
[LIST=1]Notepad
What next?
The PRQ files are in the right location on the new build computer but the PRQs have the previous build computer drive letter in the Files To Include > Path to Local File section. Once the drive letter was changed, the PRQ Location now displays 'Installed Locally'.
:)