tech_info asked a question.
IS2015SP2 - InstallScript Setup launcher stopped working
Hello,
I have a starting installation problem on a specific customer VM's Windows Server 2012 R2 running our setup.exe made with IS2015 SP1. It's the first time I see a problem like this.
Customer VM is configured in this way:
- Microsoft Windows Server 2012 R2 Standard 6.3.9600 (Patching: April 2019)
- Oracle Client 12.1.0 x86
- Oracle Client 12.1.0 x64
- IBM Data Server Client – DB2Client1 v.10.5.600.232
Below you can find more problem details.
It is not a problem of the MF9_1_Client.exe setup file because it was used a lot o f time before on other and on Windows Server 2016 system to without any issue
Any help will be apprecied!
Kind regards,
Fabio
Hi @tech_info ,
Are you using any Installshield IS 2015 SP1 hotfix in your InstallShield machine?
Hi @banna_k ,
we have IS2015 updated to SP2 (version 22). We have already used this setup client on a lot of other customer Windows Server 2012 R2 (or higher like Win Srv 2016) and we never had a problem or seen this behavior.
In last week I have installed patch IS2015_IOJ-1829226.exe, recreated setup client a tried it on customer target server but issue still remain.
I think that some Windows feauture is disabled, I'm still investigate on it with customer system administrator.
Kind regards,
Fabio