Janakiram asked a question.
Hi Team,
I am installing the EXE in GUI mode. Then when try to upgrade it in silent mode it shows 2 entries in add/remove program. This is happening in 32 bit only. 64bit always works fine.
If i install in GUI and upgrade in GUI it shows only latest entry in add/remove programs. Same is the case when i do install and upgrade both in silent mode.
can someone please help.
Reagrds
Janakiram
Are you sure you want to cancel the case creation?
Activity: Status change: 2 hours ago
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Revenera Assistant
HI @Janakiram ,
Please refer below KB link which explains the reason for 2 entries in ARP and solution to fix it. Please try and let us know it works for you or not.
https://community.revenera.com/s/InstallShield-Knowledge-Base/Major-upgrade-leaves-old-entry-in-Add-Remove-Programs225844/jump-to/first-unread-message
Hi Varul, I have the major upgrade settings correct. Here the issue is different.
Working scenario: I install 20.100 in GUI mode and upgrade to 20.200 in GUI mode it works. I see only one latest entry in Add remove programs.
Non Working Scenario : I install 20.100 in GUI mode and upgrade to 20.200 in Silent mode then i see 2 entries in Add remove programs.
Hi @Janakiram
Are you seeing this behavior in all machine or any specific machine?
I hope you are doing a major upgrade? What is your project type BMSI or installscript MSI?
Please generate log's for both UI and silent installation and compare the log for any different behavior.
Since this issue is observed only on silent installation, please check do you have any customaction sequenced for removal of entries and that is sequenced to run only in UI mode.