Loading
search-img

nsheedy asked a question.

January 30, 2026 at 1:31 PM
Creating a 'demo' Producer Fails Following the Getting Started Guide

Our parent company is changing, and we need to test swapping out producer identity information in our FNE toolkit artifacts.

 

However, attempting the "Adding a Publisher and a Publisher Identity", under the Getting started with FNE Setup Exercises: I'm getting the following error:

'''

[default task-61] ERROR (lfs) [ADMN] Publisher keys not valid.

com.flexnet.lfs.webservice.LFSFaultResponse_Exception:LFSError:INVALID_PUBLISHER_KEYS

'''

We have two publishers already defined in our FNO on-Prem instances, but both need to be superseded in the future.

 

How does one overcome this issue?

Anyone else done this before and had success - with existing publisher identities?

 

Thanks all

-N

  • 4 answers
  • 81 views

  • jberthold (Flexera Software)

    Hi @nsheedy​ ,

     

    The Publisher Name and keys are linked together and can only be provided by Revenera. Please submit a support ticket for assistance.

     

    Thanks,

    Jim

    Expand Post
    Selected as Best

  • jberthold (Flexera Software)

    Hi @nsheedy​ ,

     

    The Publisher Name and keys are linked together and can only be provided by Revenera. Please submit a support ticket for assistance.

     

    Thanks,

    Jim

    Expand Post
    Selected as Best

    • nsheedy

      This help page describes the process for creating demo publishers: https://docs.revenera.com/fno2023r1_onprem/producer/Content/helplibrary/opsGS_FNE_SetupExAddPubl.htm

      Is this not recommended?

      The page seems to be the first step in any publisher's journey in FNE technology adoption - as a demonstration to become familiar with the tools before making key decisions and/or ever shipping anything to a customer.

      If there's need for support assistance to complete this step, why doesn't the page mention this, and why supply keys in the content as part of the exercise?

      Apologies - I inherited this system; I only know that publisher keys were 'provided' or were already preexisting.

      Thank you in advance.

      -N

      Expand Post

      • jberthold (Flexera Software)

        Hi @nsheedy​ ,

         

        Thank you for pointing this out, the "demo" keys are for evaluations and they do expire. The keys in the documentation had expired which is why you ran into issues entering them into FlexNet Operations (I will get this corrected as they are provided by Sales). If for some reason you need valid demo keys, please reach out to your Revenera Account Manager. If you don't know who that is, feel free to contact me at jberthold@revenera.com with your company info (name & location) and I'll put you in touch.

         

        Best regards,

        Jim

        Expand Post

      • nsheedy

        Understood, thank you, Jim.

        I've already reached out to our account manager.

        Cheers

        -N

Create a case with Support
0/255
Upload Attachment
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Are you sure you want to cancel the case creation?

Are you sure you want to close this case

Get Hotline support
Products Region Phone Numbers
FlexNet Operations
FlexNet Embedded
FlexNet Publisher
FlexNet Connect
FlexNet Code Insight
InstallAnywhere
InstallShield 		North America  * +1 630-332-2513 (toll)
+1 877-279-2853 (toll-free in North America)
Europe  * +44 1925 944367 (toll)
+44 800 047 8642 (toll-free in Europe)
Japan  * +81 3-4540-5335 (select option 2)
Australia  * +61 3 9895 2177
+61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics)
Compliance Intelligence 		Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.
Book an Appointment
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Revenera Assistant

Revenera Assistant
+1.800.374.4353
CONTACT US REVENERA.COM FLEXERA.com
© 2026 Flexera Software. All Rights Reserved.
Privacy policy Terms and conditions Flexera Community Contact Us
Loading
Creating a 'demo' Producer Fails Following the Getting Started Guide