misterjo asked a question.
Hello,
I have installed InstallShield 2026R1 on a Windows Server 2016 with VisualStudio 2015. There is already an InstallShield 2015 LE installed with a broken license. If I start the application it happens nothing. There is only an application log in Windows Event-Log:
Faulting application name: isdev.exe, version: 32.0.0.68, time stamp: 0x6a486a53
Faulting module name: KERNELBASE.dll, version: 10.0.14393.9140, time stamp: 0x69fb5476
Exception code: 0x80000003
Fault offset: 0x001548c2
Faulting process id: 0x1e8
Faulting application start time: 0x01dd41e55e3226c4
Faulting application path: C:\Program Files (x86)\InstallShield\2026\system\isdev.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 324d2af8-a048-4390-acae-8c928a43b830
Faulting package full name:
Faulting package-relative application ID:
As long it is the very first start-up after the installation, I would expect that a dialog would popup to ask for the license. But nothing happens.
It would be nice if someone could help me with that problem.
Br,
misterjo
Hi Joachim,
Thank you for contacting Revenera Support.
Uninstall InstallShield 2015 as you haven't been using it. Repair InstallShield 2026 license and activate it.
If the issue still persists, uninstall and reinstall the software. This should fix the issue.
Regards,
Sunil.
thank you for your answer. Your suggestions do not fix the issue. Also, after uninstalling and re-installing IS 2026, the application does not start. But in the meantime, I have found the logfile and it tells with clear words that the demo time has expired and there is no valid license. But I would assume that in such a situation the license activation window pops up ... but there is nothing like this. I assume the IS 2015 license causes a conflict. I assume, also after uninstalling IS 2015 the license information is still on the system.
I have found a program with the name TSConfig.exe. It has the description "License Activation Wizard". It's located in the folder: C:\Program Files (x86)\InstallShield\2026\System ... If I start it, the license activation wizard starts and shows the missing window. Would this be the right place to type in my license? If I configure the license server in that window, IS logs at the next startup that this license server is not available ... but this is an issue which I have to clarify with my IT.
Can you confirm that I'm on the right way to fix the issue?
With best regards,
Joachim
Hi Joachim,
Thank you for your response.
We have raised a support request for your requirement and the case number for your reference is 05097001.
We will be assisting you further through the case, please respond back to the case email with requested details.
Regards,
Sunil.
Hi Joachim,
Thank you for your response.
We have raised a support request for your requirement and the case number for your reference is 05097001
We will be assisting you further through the case. Please respond back to the case email with requested details.
Regards,
Sunil.
Hi Joachim,
Thank you for your response.
We have raised a support request for your requirement and the case number for your reference is 05097001.
We will be assisting you further through the case. Please respond back to the case email with requested details.
Regards,
Sunil.