jwallenstein1.552492577477859E12 asked a question.
After start of isdev.exe comes a small progress bar
"preparing InstallShield..."
and all crashes.
Why?
On the same system I have installed full version of 2008 and 12, too.
Regards
jan
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
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+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
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I have get the trial version and after Installation register this to full version.
It crashes on the same place.
"InstallShield preparing...."
I had installed the previous version: IS2008
We have several test & support machines with seeminly similar configurations, and have not seen a crash during initialization.
That being said, I ran through a similar scenario again today:
+ XP SP2
+ IS12 Premier & IS2008 Premier
+ VS2005, SQL Server 2005
+ .Net 1.0, 1.1 & 2.0
+ IS2009 Premier, installed, activated, launched, initialized -- successfully
Jan, did you activate on-line or off-line?
Roman, did you activate IS2009 before the crash during initialization? on- or off-line?
Roman, which previous versions are on your machine?
Are there other 'development' applications on the machine?
+ Visual Studio, which version(s)?
+ VS plug-ins
+ .Net version(s)
+ were the previous IS versions Professional or Premier?
What is your default browser and what is its version?
If another machine is available, it would be useful to see if the crash is machine specific.
1) uninstall IS2009 from the current machine and
2) install, activate & launch on a different machine
Thanks,
-Mike
-- After installation (with ser.number) I let IS2009 start bei last window of setup. Than came the progressbar "initialisation..." and is2009 crashes.
After this I have activated it online. Activation was ok.
By the next starts is2009 crashes on the same place
Roman, which previous versions are on your machine?
-- is2008
Are there other 'development' applications on the machine?
+ Visual Studio, which version(s)?
-- none
+ VS plug-ins
-- none
+ .Net version(s)
-- only 3.5 Installation
+ were the previous IS versions Professional or Premier?
-- Premier, trial
What is your default browser and what is its version?
-- IE6
If another machine is available, it would be useful to see if the crash is machine specific.
-- I have install is2009 on VMWare 5 as another PC, now
-- This VM has also is2008 installed.
-- It crashes on this same place
Roman
Which OS (and service pack level) is installed to the machine? What is the language of the OS & of IS?
When launching InstallShield2009, the EXE can log its progress. Change the value from 0 to 1 in order to enable the logging.
Key: HKEY_CURRENT_USER\Software\InstallShield\15.0\Professional
Data: DoVerboseLogging
Default Value: 0
Then look for the InstallShield.log file in the directory, by default found in this path .
After the log is generated, please contact support to review its contents.
we will not upgrade to is2009.
It gives us at this time no benefit.
This isue is closed
Jan
The problem with in the template is still being researched.
However, as a temporary work around, the validation can be disabled. Please contact Support for further information.
The fix can be gotten through Support as a one-off type of hotfix and is to be included in the next future formal release.