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thn1.5524892800396074E12 asked a question.

April 16, 2019 at 1:23 PM
BIG issue re-activating my Installshield 2015 pro

Hi, I have a BIG problem while attempting to re-activate my Installshield 2015 pro :

  1. on-line activation gives "Error 51501 - Unknown result"
  2. off-line activation gives me the 'license.request' and I get the 'activation.xml' from the web page (attached) BUT I have no place where I can provide this information to my Installshield copy for re-activation.

Here is a video showing the whole process: https://youtu.be/hUtOPAMFQMQ

How can I get out of this dead end?

Thanks in advance,

Thierry Nivelet, FoxInCloud

https://youtu.be/hUtOPAMFQMQ,https://i.ytimg.com/vi/hUtOPAMFQMQ/hqdefault.jpg

  • 7 answers
  • 96 views

  • Flex-Jeremy (Flexera Software)

    Hi @FoxInCloud ,

    In order to get out of this loop, you will want to first return your license of InstallShield by closing InstallShield and running the following command. 

    1. Navigate to: C:\Program Files (x86)\InstallShield\2015\System

     

    2. Run the command: TSconfig /return 

    Then you will want to launch InstallShield and activate it using the option to "Activate or Purchase and New license of InstallShield". This should resolve your activation issue. 

    Expand Post

    • thn1.5524892800396074E12

      Hi @Flex-Jeremy ,

      Both on-line and off-line license return failed as shown on the attached screenshots.

      Should I check some Firewall setting to be sure to communicate with your server or is there a log somewhere where we could know what happens?

      Thanks

      offline_return_failed.PNG

      Expand Post

      • Flex-Jeremy (Flexera Software)

        Hi @FoxInCloud , 

        At this point, the fastest option to get you back up and running will be to call Support as your license on the machine may have broken. This can happen due to a number of different factors including changing the hardware on the machine. 

         

        Expand Post

        • thn1.5524892800396074E12

          Indeed, this license migrated from Windows 7 to Windows 10 about 1 year ago.

          Can't find how to reach your support team… my skype: IntuiCat, phone +33 6 08 82 44 63

          Thanks

          Expand Post

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BIG issue re-activating my Installshield 2015 pro