TX903487 asked a question.
Using trial version of installshield 2019, converted .msi project created using IS developer 8.0 edition. On install progress while "Rolling Back Actions." gets the error message "Error:- 1603 Fatal error during installation". The setup.exe built using the old installer before conversion is working without this error
Would you please help to figure out the reason for this issue and a solution
Are you sure you want to cancel the case creation?
Activity: Status change: 2 hours ago
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Upgrading to a version of Installshield that was released close to 20 years later than Developer 8 is always going to carry the risk of problems.
If your project is not too complex then I would suggest seriously considering creating your project again from scratch in the new Installshield version.
Whilst this may sound like a time consuming excersise it may be quicker and create a more robust solution.If you want to try and troublshoot the issue you are seeing you can start by having a look through the following article which discusses upgrading project from versions earlier than Installshield 2012:
Upgrading Installshield ProjectsIn addition try logging your installer, after creation search the log for "Return Value 3", and then look above that to see if there is any information as to what has happened in the install:
How to log windows installer installation:
Windows Installer LoggingCheers,
StuartHi @thomasxavier ,
Can you please provide/attach msi /windows installer log as @shunt mentioned?That could help us give you more insights about the actual cause?
Thanks,
Jenifer
Error-ism-file
Hi @thomasxavier ,
Unfortunately i couldn't build the InstallShield project files that you had given since it has dynamic links & files that mightn't be available for me.
Possible causes from Microsoft article would be:
Cause
You may receive this error message if any one of the following conditions is true:If not among those-please check these:
The following is a non-exhaustive list of known causes for this error:
If you could trace cause among these,you can find resolutions in below mentioned articles:
https://support.microsoft.com/en-us/help/834484/you-receive-an-error-1603-a-fatal-error-occurred-during-installation
https://www.symantec.com/connect/articles/understanding-error-1603-fatal-error-during-installation
Thanks,
Jenifer
We figured out the reason causing the issue. We have *.ocx file for 32-bit Office and for 64-bit, same name but different build, one for 32-bit and another for 64-bit. We were registering both of these files and everything was working while installing up to Windows 10 1803 OS installation. But during the installation on 1809 version, the installer hangs and NOT completing the installation. We figured out that the above mentioned registration of *.ocx file is causing the issue. What really happened was, we are registering the 32-bit .ocx file using the self-registration feature of the Component, in Windows 10 64-bit OS. This registration was failing caused the hang of installer. We removed the self registration and registered it through script using c:\Windows\SysWOW64\regsvr32.exe file the installer issue get solved. Now the 1603 error is no more showing up.
Thank You for your support
Thomas