lshadmi asked a question.
InstallShield 2014 not runs (InstallShield 2016 installed as well and running)
Hi First I had InstallShield 2014 Pro Then I installed InstallShield 2016 Pro as well without uninstall the 2014 version. I using both for deferent projects and all works fine (2016 runs from any shortcut since its the default now and 2014 needs to be lunched from the start menu shortcut of 2014) Today I tried do to as I always do but the InstallShield 2014 simply not running any suggestion about how to make it run again? Thanks
Hi @lshadmi ,
Can you try to launch the Installshield 2014 executable directly from the installed location (C:\programfiles\Intallshield\2014\system\isdev.exe), and see whether you are able to launch IS 2014, or any error prompted during the launch.
Acuant
Lee Shadmi
Phone: 972-52-8404376
Email: LShadmi@acuantcorp.com | Website: www.acuantcorp.com
Acuant, Inc. Internet E-mail Confidentiality Disclaimer: This email (and any attachments) is only intended for use by the person or entity to which it is addressed and may contain information that is privileged and/or confidential. You, the recipient, are obligated to maintain it in a safe, secure and confidential manner. Unauthorized disclosure by you or failure to maintain confidentiality may subject you to legal penalties. If you are not the intended recipient, please immediately notify us by return email and delete this message from your computer. Furthermore, any retention, dissemination, distribution or copying of this communication is strictly prohibited.Hi @lshadmi ,
Can you check, is there any "Installashield.log" file exist in C:\programfiles\Intallshield\2014\system folder, if it present delete this file.
Then Launch C:\programfiles\Intallshield\2014\system\isdev.exe once again, and see "Installashield.log" file is getting generated or not. If it is generated, can you open and see any error code present in it.
And, can you check whether your IS 2014 license still exist or require reactivation.
Hi,
Here is my current status:
I uninstalled InstallShield 2014 and 2016 from my computer.
I deleted any files and folder i could find that related to Installshield \FlexNet\Macrovision at ProgramFiles\ProgramData\CommonFiles
I did the same and deleted anything i could find in the registry.
Now i tried to install just Installshield 2014 and after the setup completed i got the activate dialog. so i activate the license i have and its reported as success.
Then i tried to open the InstallShield 2014 but the activate license dialog raised again so i had a loop that shows me this activate dialog with no errors but with no option to actually see the InstallShield 2014 application.
I tried to install and activate on other computer but then got an error that saying that the number of computer that allowed for my license are exceeds the number i can (which is 1)
(Uninstall the InstallShield should free the license so i do not know why this is happening )
so now i have again my computer without anything on it and waiting for support or for someone else that might help me to get back to normal work.
Hi @lshadmi ,
Here are the things that could help you solve the issue:
The above things work for online type.
Hope it helps you to set back to your old state.
Thanks,
Jenifer