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IliaReznik20175520105510 asked a question.

August 13, 2019 at 3:10 PM
"Edit prerequisite" menu item disabled

InstallShield 2016 Professional was successfully transferred to another machine. Proper installation project runs on new machine. However, Installation Designer => Application Data => Redistributables => Right click on a prerequisite => Edit prerequisites menu item is disabled. It was enabled on old machine and need to be enabled on new machine.

 

How to fix this?

 

Thanks.

 

  • 12 answers
  • 75 views

  • jrajendren1.5524903573531897E12

    Hi @ireznik  ,

     

    Can you please check whether the selected pre-requisite file exists in default SetupPrerequisites folder (Eg:C:\Program Files (x86)\InstallShield\2016\SetupPrerequisites) or in folders added under Tools->Options->Prerequisites tab?

    If it doesn't exist,please try placing the .prq file in that folder,you will be able to see Edit prerequisite option been enabled.

     

    Thanks,

    Jenifer

    Expand Post

    • IliaReznik20175520105510

      Thanks, Jenifer.

       

      Yes, the prerequisite exists in …SetupPrerequisites folder.  However, the item is disabled. Please see crop of screenshot. Just in case, contents of the file is shown too.

       

      Expand Post
      • Post to forum 2

      • jrajendren1.5524903573531897E12

        Hi @ireznik  ,

         

        Thanks for the information.I might need some details from you to assist you with:

        • Generally Edit Prerequisite will get disabled on having pre-requisite name empty or SetupPrequisite path variable <ISProductFolder>\SetupPrerequisites doesn't get resolved properly
        • Can you check the value of <ISProductFolder> in the machine where you had moved,gets resolved properly?-If not please change the value of <ISProductFolder> accordingly(Which applies to the current mahcine) and give it a try.
        • If that is the case Edit Prerequisite  option gets disabled for all pre-requisites.Is that true?

         

        Thanks,

        Jenifer

         

        Expand Post

        • IliaReznik20175520105510

          Thanks, Jenifer.

           

           <ISProductFolder> value displayed in Media/Path variables window is" C:\Program Files (x86)\InstallShield\2016\" (without quotes), the directory where Installshield is installed:

           

           

          Is this correct? 

           

          At the same time "Edit prerequisite" item is disabled for all redistributables I tried.

          Thanks,

          Ilia.

          Expand Post

          • jrajendren1.5524903573531897E12

            Hi @ireznik  ,

             

            <ISProductFolder> seems to be correct,one more check would be which i had initially asked :

            • Could you see folder values under Tools->Options->Prerequisites tab?It would be added by default to Prerequisite File locations(For All users),the value has to be  C:\Program Files (x86)\InstallShield\2016\SetupPrerequisites.If not please update and try
            • If that also doesn't seem to be working,there is something else which might be unknown causing the issue.

            Hope you are aware about the work-around,i.e using prerequisite editor (Tools->Prerequisite Editor) you can still edit the .prq file.

             

            Thanks,

            Jenifer

            Thanks,

            Jenifer

            Expand Post

        • IliaReznik20175520105510

          Thanks, Jenifer.

           

           

          Tools->Options->Prerequisites are set as:

           

           

          And below is contents of the folder mentioned:

           

           

          I see nothing wrong here. Did not try yet direct using Tools->Prerequisite editor, but all the conditions which where set on old machine are empty there... In any case I'd prefer to work old way, with "Edit prerequisite" item enabled. Is it really impossible?

          Thanks, Ilia.

          Expand Post

          • jrajendren1.5524903573531897E12

            Hi @ireznik  ,

             

            can you tell us how did you transfer between machines?

            Hope it is professional to professional edition.

            • How did you transfer .prq files?
            • Did you do file comparision of both the .prq files between two machines?You could see conditions related data been missed out?

            If nothing helps, sharing project files would help us check further.

             

            Thanks,

            Jenifer

            Expand Post

            • IliaReznik20175520105510

              Yes, both are 2016 Professional editions.

              • How did you transfer .prq files? - Don't remember for sure, but most probably I copied them to the same location on new machine.
              • Did you do file comparision of both the .prq files between two machines? The files are the same. For 

                 

                "Microsoft Visual C++ 2015 Redistributable Package (x86).prq" contents is 

                 

                <?xml version="1.0" encoding="UTF-8" standalone="yes"?>

                 

                <SetupPrereq>

                 

                <conditions>

                 

                <condition Type="32" Comparison="2" Path="HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DevDiv\VC\Servicing\14.0\RuntimeMinimum" FileName="UpdateVersion" ReturnValue="14.0.23026"/>

                 

                </conditions>

                 

                <files>

                 

                <file LocalFile=".\VC 2015 Redist\vc_redist.x86.exe" URL="https://download.microsoft.com/download/9/3/F/93FCF1E7-E6A4-478B-96E7-D4B285925B00/vc_redist.x86.exe " CheckSum="1A15E6606BAC9647E7AD3CAA543377CF" FileSize="0,13767776"/>

                 

                </files>

                 

                <execute file="vc_redist.x86.exe" cmdline="/q" cmdlinesilent="/q" returncodetoreboot="1641,3010"/>

                 

                <properties Id="{29AE0051-88F8-4ED7-A6F9-7EA37A6B11A3}" Description="This prerequisite installs the Microsoft Visual C++ 2015 Runtime Libraries (x86). " AltPrqURL="http://saturn.installshield.com/is/prerequisites/Microsoft Visual C++ 2015 Redistributable Package (x86).prq"/>

                 

                <behavior Hidden="1" Failure="4" Reboot="2"/>

                 

                </SetupPrereq>

                 

                For file Microsoft Access Database Engine 2010 Redistributable.prq difference is in location:

                 

                Old machine:

                 

                <files>

                 

                <file LocalFile="<ISProductFolder>\SetupPrerequisites\AccessDatabaseEngine.exe " CheckSum="F0CFC4CAB419FE0C85604B78D1D20DFE" FileSize="0,26554784"/>

                 

                New machine

                 

                <files>

                 

                <file LocalFile="c:\Users\ireznik\Downloads\AccessDatabaseEngine.exe " CheckSum="F0CFC4CAB419FE0C85604B78D1D20DFE" FileSize="0,26554784"/>

                 

                </files>

                 

                But both locations are correct. And, remember, "Edit prerequisite" is disabled for all prerequisites.

                 

                If nothing helps, sharing project files would help us check further. - That's great, but  I could not find option to attach files. How can we share projects?

                 

                Thanks,

                 

                     Ilia.

                 

                 

                </files>
              Expand Post

              • jrajendren1.5524903573531897E12

                Hi @ireznik  ,

                 

                You can add relevant files required to build project file( .ism) successfully and zip it.You will see choose files option right down here where you reply currently,attach it.

                Just to confirm you using InstallShield 2016 professional not service pack right?This is to reproduce the scenario since i couldn't reproduce here.

                 

                Thanks,

                Jenifer

                Expand Post

                • IliaReznik20175520105510

                  Hi, Jenifer.

                  We are using InstallShield 2016 Professional Edition version 23 Service pack 2.

                  Suspecting possible permission restrictions we reinstalled it on drive D: instead of C:.  "Edit prerequisite" as well as several other options still are disabled, in the same way.

                   

                  Unfortunately, the software does not allow running setup simultaneously on old and new machine ("trial period expired" ) even if we uninstall/install IS on old machine. 

                  I attached two setup files, old and new one in hope this may help. Build is successful on both machines. 

                   

                  Thanks,

                  Ilia.

                  Expand Post
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