nicktf asked a question.
As of yesterday (Feb 4th) our machines running SAB 2021 are unable to obtain a CLS license. Our license is valid, and is working on a non-Azure machine - anybody know what changed? I've tried a re-install - the Test Connection fails.
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Answered my own question - the root certificates on our machines did not get updated for some reason. To fix, use a Win10 or 11 machine to get the latest Root Certs with the command
Certutil.exe -generateSSTFromWU roots.sst
Then copy the .sst file to the affected server, and import it with Powershell
Get-ChildItem -Path roots.sst | Import-Certificate -CertStoreLocation Cert:\LocalMachine\Root
We were experiencing the same issue since yesterday afternoon on Win 10 virtual machines in Azure. Your fix worked and resolved the issue. thanks for the assist!
Exactly these symptoms, starting on the same date even. Your fix worked and resolved the issue on our CI build agents. Thank you!
Several end users of our FNE XT protected software on Windows 10 have reported being unable to activate licenses since the Feb 4th certificate update. We are able to resolve by instructing customers to manually install AWS trust certificates on their affected machines, however, the situation is far from ideal.
0x74000008 Generic Communications Failure, FNE XT x64 2022.02.0 protected Windows 10 client
I wonder if anyone else has experienced this. Does anyone have in-depth knowledge as to why some client machines (not all) would not automatically get the required certificates in the chain?
The required certificates can be found here
https://community.revenera.com/s/article/FlexNet-Operations-SSL-Certificates