Code Insight

Hello everyone,

we are looking for guidance regarding the activation of legacy Revenera products:

- InstallShield 2009

- InstallAnywhere 2010

Our company owns valid licenses and registration data for both products. The software was originally purchased in 2011.

Unfortunately, activation is no longer possible:

- Online registration fails because the registration servers appear to be offline.

- Offline/manual registration also fails, most likely for the same reason.

We understand that these products are end-of-life and we are not requesting product support or updates. We only need a way to activate legally purchased licenses so we can continue maintaining existing projects. Migrating to newer versions is currently not feasible for us.

Since we do not have an Account ID, we cannot open a formal support case. Therefore, we would like to ask:

- Is there a legacy or manual activation method available?

- Can a license file, unlock code, or alternative activation process be provided for discontinued versions?

- Is there an official contact path for legacy license activation without an Account ID?

Any guidance from the community or Revenera staff would be greatly appreciated.

Thank you very much.

In fact, deactivation of previous version (2024R2) is not possible due to "maximum number of returns is reached", according to the error message.We would really like to upgrade from 2024R2 version to 2025R1 in order to take advantage of the new features. Our licence is valid until December 2025, so it should be possible to upgrade.

What can i do to fix this problem ?

Thank you for help.

We're using a licensed InstallShield 2011 Professional version for a project and it is currently installed on a Windows machine that's running a very old OS (i.e, Windows7)

We intend to migrate to a new machine. But we have lost license information (The person who purchased the license is no longer working with us).

We can still see the Serial Number in the "About InstallShield" on the Installed Machine.

We are also looking at the possibility of upgrading to the latest 2025 version. I have tried to request a trial version twice, but i have not received any email.

Please help and suggest.